FAQ
At PURA LUMINA, we are committed to providing innovative products at affordable prices, ensuring quality and customer satisfaction. Find answers to common questions below. If you need further assistance, feel free to reach out to us at HERE
Frequently Asked Questions
Are your products safe and high-quality?
Absolutely! We take pride in offering innovative, high-quality products that undergo rigorous checks to ensure safety and reliability.
How can I trust the effectiveness of your products?
Our products are carefully selected, backed by customer reviews, and tested for quality to ensure they meet high standards.
What is your return policy?
We stand by the quality of our products and want you to be completely satisfied. If you're not, you can return unused and unopened items within 14 days of delivery. For more details, visit our Return Policy Page
How do I place an order?
Simply browse our collection, add your desired items to the cart, and proceed to checkout. Once your order is confirmed, you’ll receive an email confirmation.
What payment methods do you accept?
We accept all major credit cards, including Visa, MasterCard, American Express, and secure options like PayPal, ensuring a safe and smooth transaction process.
Is my payment information secure?
Yes, we use industry-standard encryption and secure payment gateways to ensure your personal and payment information is fully protected.
How can I track my order?
Once your order is shipped, you’ll receive a tracking number via email. Use this number to track your package until it reaches you.
How long does shipping take?
We process orders within 1-2 business days. Our fast shipping ensures delivery for most of our products within 2 to 5 business days, so you can start glowing sooner! However, some few products may be delivered between 14 to 21 days
Do you offer international shipping?
Yes, we ship worldwide. Costs and times vary by location.
How can I reach customer support?
We value your trust and are here to help. You can contact us via our Contact Us page. We strive to respond within 24 to 72 hours
Can I trust the reviews on your website?
Yes! We feature genuine customer reviews to provide honest feedback and help you make informed decisions. We value transparency and never alter customer testimonials.
Can I leave a review after purchasing?
Absolutely! We love hearing from our customers. After your purchase, you’ll receive an email invitation to leave a review. Your feedback helps us grow and serve you better.